Sopatel Silmandé

Privacy Policy

How we collect, use and protect your personal data

Effective date: January 1, 2025

Privacy Policy

This Privacy Policy describes how Sopatel Silmandé collects, uses and protects your personal information when you use our services.

1. Introduction

We place the highest importance on protecting your privacy. By using our services, you entrust us with your personal information. We are committed to protecting it and keeping you informed.

2. Information We Collect

We collect information you provide directly when making a booking, contacting us or registering. We also automatically collect certain technical data.

  • Name, first name and contact details (email, phone)
  • Payment and billing information
  • Stay preferences and special requests
  • Browsing data on our website

3. How We Use Your Data

Your data is used to provide you with a quality, personalized service. We use your information to:

  • Process and confirm your reservations
  • Personalize your stay experience
  • Send you confirmations and important information
  • Continuously improve our services

4. Data Sharing

We do not sell your personal data to third parties. We may share certain information with our service providers (payment, booking system) solely for the purpose of completing your stay.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, disclosure, alteration or destruction.

6. Your Rights

In accordance with applicable regulations, you have the following rights regarding your personal data:

  • Right of access to your personal data
  • Right to correct inaccurate data
  • Right to request deletion of your data
  • Right to object to our processing of your data

7. Changes to This Policy

We reserve the right to modify this policy at any time. Any substantial changes will be notified to you by email or a prominent notice on our website.

Questions About Your Privacy?

For any questions regarding your personal data, please contact our data protection officer.

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